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Helpdesk 101

Getting started with our helpdesk software

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email.

I see a blue screen, what should I do?

A blue screen means that you should: reboot wait 3 minutes try again

I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.

How to close ticket and rate the level of service you received

Help-sheet: How to close ticket and rate the level of service you received

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